Goals:

• Build awareness around the NDNQI survey for all nursing staff

• Educate staff about the meaning and importance of the survey

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Strategy:

The internal communications strategy for the NDNQI survey was to inform and educate nurses about the upcoming survey in as many relevant ways as possible. We educated nurses with FAQ's, flyers and letters from executive leadership. To create awareness and we saturated internal communications with information about the survey through the employee newsletter, email, break room poster boards, social media and intranet notifications. With the help of nursing leadership we were able to create different incentives for various departments that met/exceeded participation rates. 

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Results:

• Exceeded national standards

• Increased participation by 5% from 2017

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